To return or exchange a product please email us the order number with product codes to teamcaristone@gmail.com within 48 hours of receiving the product and we will help you with the process. You can call us at +91 9027938443 on Monday to Saturday between 12 pm -7 pm.

Note- Return request will be only accepted if you received the Wrong/Damaged items in the parcel. Please send us a video of unpacking the delivered parcel for approval.

Steps To Making A Return

• Please inform us within 48 hours of receipt of the order.
• Before we arrange for your damaged/incorrect product to be returned to us, you must send us a Video of the unpacking package.
• Refunds will only be made after we have received the shipment in its original packaging.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Criteria for Return

• The items should be unused.
• The packaging should have the original invoice, packaging, and tags in place. Items without tags will not be accepted.
• There should not be any scratches or deformities on the surface of the product.
• Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
• Any jewellery not in its original condition will not be considered eligible for return.

Return Shipment Process

To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you.

Refunds Will Be Done In The Following Case

• Packages lost in transit.
• In case we discover that a wrong item has been shipped to you.